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Universal Credit - Help to Claim

Do you need help to make a new Universal Credit claim?

At Citizens Advice Bolton, we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identify
  • Make sure you're providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you
  • Understand any other issues/ concerns you may have and link you into the correct support


If you’re not sure what help you need just get in touch and we can work out how we can support you.

You can find more information on Universal Credit on our advice pages.


If you’re a local organisation working with people who need to help to claim Universal Credit, we would love to hear from you.  

Contact Details

Telephone the helpline: 0800 144 8444 (free from landline and mobile)

Webchat: to access a live webchat with an adviser, click on the link below. Follow the instructions and you will be connected, live, with an adviser. 


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